Return & Refund Policy
At Brainey.ai, we strive to ensure complete satisfaction with our AI-powered services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Subscription Cancellation
- You may cancel your subscription at any time from your account settings or by contacting our support team at support@brainey.ai.
- Cancellations will take effect at the end of the current billing cycle. You will continue to have access to your subscribed services until the current cycle ends.
- We do not offer prorated refunds for partial use of our services within a billing period.
2. Refund Policy
- Monthly Subscriptions: We do not offer refunds for monthly plans once a payment has been processed. Please cancel before your next billing date to avoid further charges.
- Annual Subscriptions: We do not offer refunds for monthly plans once a payment has been processed. Please cancel before your next billing date to avoid further charges.
- Custom Plans or Enterprise Solutions: Refunds for custom or enterprise contracts are subject to the terms outlined in the signed agreement.
3. Trial Periods
If a free trial is offered, no charges will be made until the trial period ends. After the trial, the subscription will automatically convert to a paid plan unless cancelled before the trial ends.
4. Exceptional Cases
We understand that unique situations may arise. If you believe you have a special case for a refund (e.g., technical issues or unauthorized charges), please contact our team at support@brainey.ai within 7 days of the issue, and we’ll do our best to resolve it fairly.
5. Contact Us
If you have questions about our policy or need help with a cancellation or refund, please reach out:
Email: support@brainey.ai
Phone: +91-9555404000